Case Study

University of Texas

How Orchestra became the backbone of preoperative readiness for one of the region's largest health systems.
66%
Reduction in cancellations
204%
Increase in clearance lead time
81%
Decrease in labor time per case

Client Snapshot

UTSA is a regional health system employing more than 17,000 personnel across every specialty. As a public system, UTSA provides care to some of the region's lowest socioeconomic status patient populations, making reliable, efficient preoperative coordination essential to both patient outcomes and system sustainability.

Level 1 Triage Center
17,000+ Employees
All Specialty Types

The Challenge

Before Orchestra, UTSA faced persistent gaps in preoperative coordination. Last-minute cancellations created rework, delays, and lost revenue. Inefficient preop processes left OR utilization below where a system of this scale and complexity needed it to be.

The Solution

Orchestra now serves as the backbone of all anesthesia and pain service lines at UTSA. Every patient is assessed and routed through Orchestra for risk stratification before a final determination is made on whether it's safe to proceed with surgery, giving care teams one reliable system for preoperative readiness instead of a patchwork of manual steps.

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Results

66%
reduction in cancellations
204%
improvement in clearance lead time
80%
80% reduction in calls per patient
81%
reduction in labor time per case
230%
increase in surgeon NPS
“It feels like you’ve created an easy button for surgery.”
— UT Surgeon