CHRISTUS is a regional health system that performs complex treatment across a range of care settings — from routine outpatient procedures to complex inpatient surgeries.
CHRISTUS engaged Orchestra in 2026 to resolve destination mismatches — cases scheduled outpatient at a surgical center that should have been done inpatient at a hospital or Level 1 triage center. Left uncorrected, these mismatches lead to complications, cancellations, and patient harm, and they reimburse at a lower rate, squeezing revenue and margins.
Orchestra assesses every case after it's scheduled, mapping it against CHRISTUS's inpatient and outpatient capabilities to confirm the care setting fits the patient's complexity. By understanding what each setting can safely handle, Orchestra flags cases likely to fail — or be canceled — outpatient, so mismatches are caught and corrected before the day of care.
